After solid waste generation peaked at 2,000 tonnes per day and the closure of one of city’s landfills led to waste being piled on the streets, the City of Surabaya started implementing community based solid waste management. Due to their efforts and achievements, the City of Surabaya has won both national and international recognition as a model for other cities to follow despite facing a number of challenges. This case study describes the key activities carried out, major results achieved, main lessons learned and provides recommendations for future actions.