The Environmental and Social Action Plan (ESAP) of the project “Building resilience of urban populations with ecosystem based solutions in Lao PDR” has described the requirements for the establishment of a project-specific GRM to address the feedback and complaints by the directly or indirectly affected person or group of people. The objective of the project-specific GRM is to provide an accessible, rapid, fair, culturally appropriate and effective grievance redress process and appropriate dispute resolution mechanisms for the people allegedly affected by project activities, directly or indirectly. The project has established a project specific GRM protocol accordingly to (i) legitimate GRM processes assuring stakeholders that their concerns will be assessed in a fair and transparent manner; (ii) allow simple and streamlined access to the GRM for all stakeholders; (iii) provide clear procedures for each stage of the GRM process; and (iv) enable continuous learning and improvements to the GRM.